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Home / Services booking conditions / Payment details / 

The procedure and conditions of booking the VIP-service at the Airport

The procedure and conditions of booking the VIP-service at the Airport.

The procedure and conditions of booking the VIP-service at the Airport:

1. VIP-service booking:
The booking by standard tariff should be made no later than 24 hours before flight arrival.
The booking by urgent tariff (extra fee) can be made less than 24 hours before flight arrival for the flight, arriving next day. The extra urgent booking (standard tariff + extra payment, depending on the number of persons) should be made no later than 5 hours before the flight arrival at the day of flight. The reservations are received by the manager of our Moscow office by e-mail  info@gotoru.com or by fax (495) 730-8312 . You should fill in the VIP- service application form on week-days from 09:00 till 18:00. If you send the application form by e-mail, please write in the line “Subject” the date of your flight and the surname of  the first person + the number of total persons, for example: 10.01.2006 – Smith+2
2. Booking confirmation:
Standard booking and booking, which is sent later than 24 hours before the flight arrival, to be confirmed during 30 minutes, urgent booking (which made at the day of the flight) to be confirmed during 1 (one) hour. On the received confirmation of the booking you will see the price (“The amount of … to be paid. Date”) and the booking is to be sent to the customer by fax. In case if you didn’t receive our confirmation – please call to our manager to check whether your booking received or not.
3. Booking changes:
Any changes in the booking (date, flight, Air company, direction, number of passengers or names) are involving the following:1. Cancellation of the previous booking ( you should cancel it in written form).
2. Make the booking of new reservation with all updated data ( you should send it in written form by e-mail or by fax). Do not write the changes on the previous booking!

If you want to make the changes for the reservation, which is booked for week-end, then you should send the cancellation of the previous booking and new updated booking in written form by fax +7 (495) 7308312 and additionally call to our manager to the 24-hourly telephone +7 (495) 7305477.

4. Information about representative person:
If the customer has his own representative person at the airport, he must inform the contacts of this person to our manager.

5. Changes during realizing the service:
If there are changes on the flight (the customer missed his flight and arrived/departed with another flight number; the customer arrived with other people, which were not mentioned in the booking, etc) occurred during providing the service by our representative (without preliminary booking), then after providing the VIP-service at the Airport, our representative at the Airport informs the manager at the office about all changes, then the manager asks the customer to provide all cancellations and new updated information in written form. Then the booking has the following tariffs:
1. 100% fine for the cancellation less then 24 hours before the flight arrival; 2. New booking is to be paid as a standard booking + extra fee for the urgent booking less then 24 hours before the flight arrival; 3. If the customer didn’t arrive/depart without cancellation his booking or used the general hall (not VIP hall) – the booking should be paid 100%
 

THE CONDITIONS OF PROVIDING SERVICE

On arrival/departure:

1. The passenger and the accompanying person must be informed, that there is a VIP-service is booked for the passenger. Because in many cases the customer doesn’t know that he must been received the VIP-service and go with other passengers through general hall.

2. Please inform the direct mobile phone of the customer or accompanying person. Our representative at the Airport must have the opportunity to contact directly the customer in any emergency. For example: the customer arrived to the Airport SVO-2, but our representative has another customer, who’s flight was delayed, in this case we change the representative person and we must have the opportunity to inform the customer about changes.

3. Infant child up to 2 years old is not included to the number of persons on the flight. For example: if there are 2 persons on the flight booked VIP service, one of them is infant child, then the payment will be per 1 person. And, accordingly, if there are 3 persons on the flight, one of them is infant – the payment will be for 2 persons.

4. Only 2 accompanying persons can enter to the VIP-hall free of charge.

On the departure:

1. Foreign passenger must provide Russian visa and check the date of expiry. If the custom control will find the expiration of Russian visa – you will be charged by our company for the fine equal the consulate tax.

2. If  the passenger is apoplectic or has any disease,  impedimental the flight, he must inform us about it in advance and have the medical permission to fly.

3. If the passenger carries the weapon or a work of art, he should have the permission from the appropriated establishment, and note it in the booking.

4. At the Airports Vnukovo and Domodedovo  the packing of 1 box costs 150Russian rubles per 1 place. But you can pack the boxes yourself in advance, nobody will open them at the Airport.

5. The passenger can carry out 250grams or caviar, 1 liter of Vodka, 2 bottles of wine.

On arrival:

1. According to the rules of the Airport Security Service only a VIP-lounge controller has the right to come to aircraft hose in the transit zone or enter the airfield. After the boarding announcement a VIP-lounge controller enters the transit zone or goes to the airfield by minibus to meet the passengers. The controller has a red "VIP" table, and a table with passenger's surname or with company name on it. The passenger must announce himself (i.e. come to a VIP-lounge employee).

2. Foreign passenger, arriving to Moscow, must declare all amount of money, which he took with him, to have the opportunity to bring them back. Otherwise he will be advised to leave not declared on arrival cash.

3. At SVO-2 Airport the driver or accompanying person can wait for the passenger on the second floor at the left sector near the stage. The passenger from VIP-hall comes down to this area, and there comes the luggage. The passenger can use the help with luggage for extra fee.

4. If the passenger arrives with the dog or other pet, which is on the luggage area, then the accompanying person must call to our representative on the flight, and make the appointment, where and when they will meet 1 hour before the flight arrival. Then they go to the operative dispatcher and ask to get the pet at first turn and where to deliver it (to the VIP-hall or to the exit from the VIP-hall together with luggage).


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